Searches completed the right way.
Our Quality Assurance Advantage
Specialized Rules
Our Quality Assurance team is a group of highly experienced and dedicated Quality Assurance Engineers utilizing custom built software designed specifically to ensure you and your customers get all of the information you need. Our team can implement custom rules and requirements within the Quality Assurance software and process based on your specific desires that will guarantee specialized results. You know what your customers need better than anyone else, and we know how to provide you with exactly that. By adapting to your specifications, we can produce results that the competition will never be capable of producing.
Guaranteed Quality
When we say that our quality is guaranteed, we mean it. Our Quality Assurance team is devoted to assuring the quality of every search to ensure that the information is accurate and organized. By having a human being process each and every record, we have an advantage over the competition. Real people are the reason that we can provide real research. Not only does our technology set us apart from the rest, but our ability to know when to add a human touch to our process in order to ensure high quality results. We’re backed by real people who are dedicated to providing only the best – which is why we can always guarantee your satisfaction.
Redefining Research
Researcher Audits
Our Vendor Management department is responsible for regularly maintaining and improving our vast researcher network. We depend on our researchers to provide us with quality research on every search, and through our custom built software, our team is able to effectively audit our entire research network on accuracy, constituency, turnaround time, scope, and fees. There are no shortcuts when it comes to real research, which is why we put such an emphasis on conducting research the right way. When a search is completed by Convergence Research, quality is a guarantee.
Compliance and Dispute Resolution
Along with regularly monitoring our researcher network, our Compliance department handles all disputes while ensuring that we remain compliant with industry standards. Here at Convergence Research, we take disputes very seriously. By following the proper dispute procedure and doing our due diligence, every dispute is handled efficiently and thoroughly from the beginning of the dispute to the resolution. We always uncover the truth behind the dispute, because here at Convergence Research, we care about conducting searches the right way.
We Always Go the Extra Mile
Directly to the Source
We go directly to the source. There is only one way to conduct research properly, and here at Convergence Research we pride ourselves on following the right procedure. Our competitors may mislead with false promises and incorrect results, but we guarantee real information. Whether it’s going to courthouses in-person or developing personal relationships with clerks, Convergence Research always digs deeper to uncover the truth. It’s our job to obtain information from a reliable source, and it’s our job to uncover that source in every jurisdiction. Here at Convergence Research, we value the truth. And we promise our clients accurate and reliable results in every jurisdiction.
Complete Information
Why would you pay for incomplete results? Convergence Research guarantees full and accurate data with every result. By reporting the full information and not cutting corners, we ensure complete results every time. This industry is rampant with half-results and misconstrued records, but we believe in conducting research right. Incomplete information is inaccurate information, and inaccurate information is dangerous. You can trust the accurate and complete results that we provide because we ensure our sources are reliable through our Vendor Vetting process. We do the work to find quality sources that provide thorough results so you don’t have to.
Always Safe and Secure
Data Protection
We ensure the safety of the data we maintain. All of the Personal Identification Information (PII) that we store is encrypted, and it is housed in our SSAE 16/ISAE – SOC 1 Type 2 data center. 100% of Convergence Research’s operations are located in the United States from our fulfillment channels, to operations, data warehousing, customer service, and custom prog.
Trusted Security
Through yearly safety and security training programs, Convergence Research properly trains every member of our staff in order to proactively prevent any form of data breach. Our employees understand the importance of the work they do every day, and they’re dedicated to protecting the information that passes through our systems. We understand the risks, and we’re committed to guarding the information that you entrust to us.
Compliance with Clarity
Dispute Resolution
Convergence Research understands how critical compliance and dispute resolution is for our customers. Our dedicated dispute channel ensures that each dispute is handled in accordance with industry standards and with the highest priority. Through regular communication and transparency, we keep you updated throughout the entire process. By following the proper dispute procedure and doing our due diligence, every dispute is handled efficiently and thoroughly from the beginning of the dispute to the resolution – ensuring that the truth is uncovered every time.
Compliance
Our Compliance Department handles all disputes while ensuring that we remain compliant with industry standards. We always follow the proper procedure, because here at Convergence Research, we care about conducting searches the right way. Compliance at Convergence Research is more than just a process; it embodies our commitment to doing things the right way and keeping our clients informed every step of the way.
Real People Dedicated to You
Here at Convergence Research, transparency is important to us. We know that you deserve timely and clear responses when you're reaching out about one of our services, which is way we have created an exceptional team that is dedicated to helping you. To us, your satisfaction with our services includes our ability to communicate efficiently, which is why we have real people and not an automated system behind our Customer Service team. More simply stated, our Customer Service team is real. Real people answer the phone. Real people respond to your emails. Real people are here for you.
Put us to the test
Our expert programmers make it easy for your system to talk to ours. All of the Convergence Research screenings and functions are available via our service platform for both clients and researchers. See how we could build a perfect solution for you.
Let's connect.
Put us to the test. Our sales team will show you what sets us apart from the rest.